Last Updated: Oct, 2021

Introduction

At ComeInsure, we value our visitors’ privacy. Hence, we treat your personal information with utmost confidentiality and provide you with the highest level of security. The purpose of this policy is to let you know how we handle the information collected by using this Site. We advise that you read this policy carefully in conjunction with the Terms and Conditions of this Site which incorporates this privacy policy. This privacy policy outlines the following:

• Information we collect
• How we collect your information
• Cookies
• Why we collect your information
• How we use information collected
• On what lawful basis do we process your data
• How we share your information
• How we protect your information
• Payment processors
• Your consent
• Our contact information

Information we collect

We collect information such as your name, home address, state, date of birth, telephone number, occupation, address, gender, marital status, profile picture, number of dependents and any pre-existing conditions.

How we collect your information

We collect information via the following means:

• When you create a profile on our website
• Purchase a health insurance Package
• Chat with any of our personnel on our website
• Contact us by email, telephone or website to make an enquiry or complaint
• ComeInsure website also collects standard internet log information including your IP address, browser type and language, access times and referring website addresses

Cookies

Our organization may have the occasion to collect information about your computer for our services. The information is gained in a statistical manner for our use or advertisers use on our site. Data gathered will not identify you personally. It is strictly to aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but You can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. You can also disable cookies if You wish. However, this will affect the functionality of Our website and many other websites that You visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

Why we collect your information

The main reason we collect personal information is to enable us to provide you with the Package you intend to purchase or have purchased and to make sure we administer it correctly and efficiently. We also collect these data to process your transactions, personalize your experiences, and improve on our services

Steps are taken to ensure that the data we hold is accurate, kept up to date, and not kept for longer than is necessary. Measures are taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

However, if you believe the information, we hold about you is factually incorrect, you can ask us to amend it. In certain circumstances, you can ask us to stop using your personal information – for example if you think the personal information, we hold may be inaccurate or you think we no longer need to process it. We also ask you to subscribe to receiving emails from us. If you wish not to receive future emails, you can unsubscribe by following the instructions at the bottom of each email.

How we use information collected

You do not have to provide us with personal information if you do not want to. This may however limit your ability to use certain functions of this Site or to request certain services or information and make certain payments. We may use personal information for a number of purposes such as:

• Respond to an email or request from you
• Personalize the website for you
• Process an application as requested by you
• Process a payment initiated by you
• Administer surveys
• Provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses
• Perform analytics and to improve our products, websites, and advertising
• Comply with applicable laws, regulations, and legal process
• Protect someone’s health, safety, or welfare
• Protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms and Conditions
• Keep a record of our transactions and communications
• Use as otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

On What Lawful Basis Do We Process Your Data

Under the Nigeria Data Protection Regulation 2019 (NDPR), personal data may be processed under any of the following lawful basis:

• Consent of the data subject
• Performance of a contract with the data subject.
• Legal obligation
• Vital interest of individuals
• Public interest

While we mostly collect and process your data with your consent, we may collect and process your data under any of the identified lawful basis depending on the circumstance

Information Sharing

We do not sell, trade, or otherwise transfer to third parties, your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

It may be necessary for us to share your personal data with third parties such as:

• Health Maintenance Organizations (HMOs) that we partner with
• National Health Insurance Scheme or other Regulatory Authorities
• Hospitals
• Service Providers

We could disclose any information about you as required by law and we may make such disclosures to law enforcement agencies and government officials, as necessary or appropriate under the relevant circumstance. Other than these instances, we do not disclose or share your personal data provided to us without your authorisation.

If you submit information or post a comment, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.

We may also share personal information with other third-party companies that we collaborate with or hire to perform services on our behalf. For example, we may hire companies to host or operate our Site and related computers and software applications.

This Site may permit you to view your profile and related personal information and to request changes to such information. If this function is available, we will include a link on this Site with a heading such as “My Profile” or similar words. Clicking on the link will take you to a page through which you may review your profile and related personal information.

How We Protect Your Information

ComeInsure has a Data Protection Policy in place which all staff are expected to comply with to prevent loss, unauthorized access, misuse, and modification or disclosure of any information under our control.

Payment processors

We provide paid services on our website. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Updates

Our privacy policy will be updated as we deem fit and based on any legal or policy changes.

Your consent

By using our website, you consent to our privacy policy.

Our Contact Information

We welcome any queries, requests you may have regarding this Privacy Policy, or comments. Please feel free to contact us at contactus@comeinsure.com